More to Call Centres than Meets the Eye


The face of the call centre has changed and evolved quite substantially in the last few years. “Not only is the call centre a ‘shop front’ to your client, it also serves as a support centre and a means of building a strong relationship with your client by means of consulting,” says Monika Roode the National Call Centre Manager for Softline VIP, part of the Sage Group plc.


Start creating wealth with your dream job

Because you dedicate many years to studying towards your chosen career, and then spend days at the office using those hard-earned skills, your job should challenge and excite you and foster career and personal growth. In fact, when your 9-to-5 becomes something you are passionate about, it’s likely you’ll excel at it and succeed financially. Yet turning your monthly income into real wealth takes a little extra know-how.

Working for an Indian startup - The upside

In the pre-bust era of Dot Com Dominance, it used to be "cool" to say that you worked in a startup. Though much of that romance has worn off now, there are still some advantages to working in a small organization or a startup.

India & South Africa to work together on HIV vaccine research


T. V. Padma

Hyderabad, India

India and South Africa will launch a joint research project on basic science and vaccines for HIV strains common to both countries.

The project was formally approved by the governments of both countries last spring and is expected to be launched by the end of 2010.

Re-skilling to survive

By Anahita Das

Imagine this. You are a 20 or 30-something employee of an MNC, with over seven to eight years of work experience behind you. While the going has been good until now, you suddenly find yourself dealing with additional responsibilities and a larger team. Feeling a bit overwhelmed and out of your depth, you realize that you need re-skilling, to take you to the next rung of your career ladder. What do you do?


  • The power crisis that has South Africans ringing their hands in frustration - has now escalated. Large parts of the country are without power right now. We've heard of stage 2 before and that was serious. The power utility has embarked on stage 3 load shedding which is a much deeper form of load shedding affecting many areas at a time. It says the…

Published by Portal Publishing cc © - Skills-Universe - The Skills Portal International - Skills Portal South Africa