There is a revival in the application of- and investment in project management as an approach to business operation in many industries under the broader corporate South African umbrella. At the same time the local automotive industry continues to lead by example.

By Dr Malcolm A Birkin from the Sandton Consulting Group (Pty) Ltd

In a downturn we need to look at expenditure to make very certain that we receive good value for what we spend.

This is especially important when we look at training costs, because good training is expensive and we have be very certain that we achieve a return that is well in excess of our costs.

By Delia Thompson

It is important to understand that customer service is not merely a set of skills. It is in fact an ATTITUDE. I do believe that as a country, corporate, government and private sector we have the necessary skills. But quite frankly we need to work on our attitudes.

It is important that we realize that if customers stop calling we will no longer have a job. They create our employment and should be valued with the same importance and respect paid to our boss.

By Tonia Valis, Head of Education ACCA South Africa

For a rewarding career that includes the opportunity to travel, why not consider becoming a chartered certified accountant?

The global nature of the ACCA qualifications means that those looking to broaden their horizons can do so while learning and earning at the same time.

In a downturn we need to look at expenditure to make very certain that we receive good value for what we spend. This is especially important when we look at training costs, because good training is expensive and we have be very certain that we achieve a return that is well in excess of our costs.