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In a fast-changing business landscape that is placing increasing emphasis on corporate governance and legal compliance, Majuda Corporation has developed a state-of-the-art, fully compliant VoIP call recording and quality management system - literally “in a box”.
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Written by Shaun Benton
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Deputy President Phumzile Mlambo-Ngcuka has opened a global call centre that will service customers for the oil multinational, Royal Dutch Shell, and improve economic growth in the country.
The call centre's establishment – in part a result of government's efforts to boost business process outsourcing (BPO) operations – is designed to service Shell's customers in Belgium, Luxembourg and the Netherlands.
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Written by BuaNews
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An international company, Teleperformance, is to set up two contact centres in Cape Town, which are expected to create 2000 jobs by 2012.
Teleperformance, a leading provider of outsourced contact centre services is to set up the first site in Cape Town’s Central Business District. The company expects the site to grow throughout 2010 to a potential of more than 1 000 seats.
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Call Centre
