Saturday 04th of February 2012



Training Customer Service


Customer Service
Customer service training is imperative to ensure that staff can deliver the best possible service to customers and clients.

The value of customer relationship management
Written by Dr Gerhard van Wyk   

Relationship marketing or CRM is a way of doing business, a strategic orientation that focuses on keeping and improving the relationship with current customers thus ensuring customer loyalty (Zeithaml & Bitner, 1996).

Read more...
 
Mastering the art of good service
Written by Julie   
alt

There are many different types of industry that are reliant on varying degrees of customer interactions. The most obvious customer orientated industry that comes to mind is that of the retail industry, retail stores are at the forefront of customer service and are the most in the public eye. However there are a host of other industries reliant on excellent public relations and customer service.

Read more...
 
The nice customer who never returns
Written by Clive Price   

I am your best customer. You know who I am talking about. I’m the one who never complains, never shouts, never performs or causes a scene when I am unhappy with your service. I don’t ask for the manager either.

Read more...
 
Customer comes first
Written by Frances Wright   
alt

While research dictates that one unhappy customer will tell an average of 21 people about their bad experience, a happy customer will only tell an average of two people about their good experience. This goes to show that delivering phenomenal customer service has never been more important.

Read more...
 
Customer care means getting personal
Written by Cindy Payle   

Managers and experts in the customer service field are redefining customer care by moving away from traditional practices toward a more sincere and personal relationship with their clientele, and as a result are managing to retain existing customers and attract new customers.

Read more...
 
« StartPrev12NextEnd »

Page 1 of 2

Who's Online

We have 9 guests online

Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List icon Sign up for our Email Newsletter


feed-image Feed Entries

Videos

  • Mpumulanga and Northern Cape could get new universities

    Thumbnail


    Jan 12, 2012



    To further alleviate the pressure on the country's university sector.

    A feasibility study for the construction of two new universities in Mpumalanga and the Northern Cape have been completed.

    It's understood an announcement will be made by President Zuma during his state of the nation address next…



© Portal Publishing cc - Skills-Universe - The Careers Portal - Skills Portal South Africa