By Delia Thompson

It is important to understand that customer service is not merely a set of skills. It is in fact an ATTITUDE. I do believe that as a country, corporate, government and private sector we have the necessary skills. But quite frankly we need to work on our attitudes.

It is important that we realize that if customers stop calling we will no longer have a job. They create our employment and should be valued with the same importance and respect paid to our boss.