Counselling is a complex conversation which requires the listener, to not only unpack what is being said into a manageable problem but also correctly identify the client’s feelings towards a given situation or person.

Many of us know people who have reached a certain point in their careers because they have excellent technical skills but they don't get along with team members because their people skills are sorely lacking.

Your "Key Steps" Coaching for the week ahead:
1 . What are your everyday rituals? I think the word "ritual" can be intimidating and conjure up pictures of elaborate events. That needn't be the case. The more I broaden my interpretation of what can be called a ritual, the more I find them in the simplest things, and find myself creating them.

Who controls you? Executives who are unable to manage their emotions indirectly allow external circumstances to dictate their behaviours. As a leader, self-control and self-awareness are critical to performing managerial responsibilities effectively.

This special story was sent to me by a good friend some time ago and when I read it again last week it touched me so deeply that I knew I needed to share it with you all. It is a welcome lesson about the impact of going over and above the call of duty and reminds me that we will not be remembered by our words, but by our kind deeds.